Privacy Policy

This Privacy Policy applies between you, the User of this Website and Exploitr Limited, the owner and provider of this Website. Exploitr Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website, and the application(s) we provide to subscribed users.

This Privacy Policy should be read alongside, and in addition to, our Terms of Service, which can be found at Terms of Service .

Definitions and interpretation

TermDefinition
DataCollectively all information that you submit to Exploitr Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
CookiesA small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in our cookie policy .
Data Protection LawsAny applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
GDPRThe General Data Protection Regulation (UK/EU)
Exploitr Limited, we or usExploitr Limited, a company incorporated in England and Wales. See the bottom of this page for our registered company information
User or youAny third party that accesses the Website and is not either (i) employed by Exploitr Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Exploitr Limited and accessing the Website in connection with the provision of such services.
WebsiteThe website that you are currently using, exploitr.com, and any sub-domains of this site, or of exploitr.io, unless expressly excluded by their own terms and conditions.

Data collected

Exploitr Limited collects the following data:

  • Personal identification information (Name, email address, phone number, role, password, etc.)
  • Usage data (IP address, browser type, browser version, pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data)
  • Cookies and usage data
  • Payment information (credit card details, bank account details, etc.)
  • Any other information that you provide to us
  • Information about your device (device type, operating system, etc.)
  • Information about your location (country, city, etc.)

Whilst using our online services as a subscribed user, we may collect additional information about you, your company, and your company’s assets. This information is used to provide you with the services you have subscribed to and may include:

  • IP addresses,
  • Domain names,
  • URLs,
  • Usernames,
  • MAC addresses,
  • Device identifiers,
  • Email addresses,
  • Phone numbers,
  • Passwords,
  • any other information you provide to us.

How we collect information

We collect information in the following ways:

  • Directly from you
  • Publicly available sources

When you register for an account, we collect information from you directly. We may also collect information from you when you contact us or use our services, such as your email address, name, phone number, and address. We may also collect information from publicly available sources for the purposes of delivering your subscribed services for our automated solutions.

How we use your information

We use the information we collect in the following ways:

  • To provide services to you
  • To improve our services
  • To communicate with you
  • To comply with legal obligations
  • To deal with queries, complaints or claims
  • To recruit staff
  • To prevent, detect, investigate or prosecute crimes
  • To provide information updates or optional marketing communications

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

To make enquiries, exercise any of your data protection rights, or withdraw your consent to the processing of your data (where consent is our lawful basis for processing your data), please contact us using the details provided at the top of this privacy notice.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/ .

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Retention of Data

Exploitr Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, further to the terms of service.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Even if we delete your Data, it may persist on backup or archival media for lega, tax, or regulatory purposes.

Exploitr Limited will also retain anonymous Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Data Sharing

We may share your personal information with the following categories of recipients:

Service providers

We may share your personal information with third-party service providers who perform services and functions on our behalf to support our interactions with you, including:

  • Payment processing
  • Fraud prevention
  • Customer service

Business partners

We may share your personal information with our business partners, including:

  • Third-party vendors
  • Consultants

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Data which we collect from you may be stored and/or processed in and transferred to countries outside the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside of the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. These countries may not have data protection laws equivalent to those in force in the UK or EEA.

We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy policy updates

Exploitr Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact Exploitr Limited by email at contact@exploitr.com .

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint